These Terms govern access to Jenexo, a business directory and map operated by KERNL LIMITED, company number 16974545 (“Jenexo”, “we”, “us”). By using Jenexo, you agree to these Terms.
1. Business-only service
Paid listings are offered only to businesses and people acting for business purposes. You confirm that you are at least 18, are authorised to act for the business, and that the information you provide is accurate.
2. Directory-only service and independent providers
Jenexo provides a directory through which visitors can discover and contact independent junk removal providers. Jenexo does not provide junk removal services, employ or act as agent for listed providers, manage appointments, collect service payments, or become a party to any agreement between a provider and a client.
Each provider is independently responsible for their services, including service suitability, professional qualifications, required licences, safety, insurance, pricing, cancellations, refunds and compliance with applicable laws.
A listing, subscription, review, search position or promotional placement does not constitute an endorsement, recommendation or guarantee by Jenexo. Unless we expressly describe a particular verification check, inclusion in the directory does not mean that we have verified a provider’s identity, qualifications, licensing, insurance, background or service quality.
Visitors should independently confirm the information relevant to their decision before booking, paying or receiving a service. Any agreement for services is exclusively between the visitor and the provider.
3. Your listing and content
You remain responsible for your business information, prices, images, team profiles, service claims, review links and other content. You grant Jenexo a worldwide, non-exclusive licence to host, reproduce, format and publicly display that content for operating and promoting the directory. You must have the necessary rights and permissions.
4. Public Google review data
Where we offer a third-party review integration, its availability and permitted use depend on the relevant provider’s terms and applicable rights. We may limit, suspend or remove imported content where necessary to comply with those requirements. Submitting a review link does not grant Jenexo rights belonging to Google, reviewers or other third parties. This process depends on third-party page structures and may be delayed, incomplete or stop working.
5. Subscriptions and renewal
Subscriptions are billed monthly or annually in the currency shown at checkout and renew automatically until cancelled. Annual subscriptions are priced at ten times the selected monthly price. We may offer different prices to new customers; existing subscriptions retain their agreed price unless you expressly accept a change.
6. Cancellation and failed payments
You can schedule cancellation through the billing portal.
Your subscription and listing remain active until the end of the paid billing period.
Fees are not refundable merely because a business changes its mind, does not use its listing or receives no enquiries. This does not affect refunds required by law, expressly promised by us, or due for duplicate or erroneous charges. If we permanently discontinue the core paid service before the end of a prepaid period for reasons unrelated to your breach, we will refund the unused portion.
If a renewal payment fails, we may immediately hide the listing and suspend dashboard access until payment succeeds.
7. Moderation
We may refuse, hide, edit metadata for, or remove content that is inaccurate, unlawful, misleading, unsafe, infringes rights, contains spam, or harms Jenexo or its users. We may suspend accounts used for abuse, fraud, unauthorised access or attempts to interfere with the service.
8. Service availability and absence of guarantees
For business customers, except for commitments expressly stated in these Terms or the subscription description accepted at checkout, and obligations that cannot lawfully be excluded, Jenexo is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude other implied warranties and conditions, including fitness for a particular purpose.
We do not guarantee uninterrupted or error-free operation, continuous availability of any third-party integration, or that all information supplied by users or third parties will be accurate, complete or current.
Subscription fees purchase the listing and features described for the selected plan. They do not purchase or guarantee views, enquiries, appointments, customers, revenue, profitability, search-engine indexing, rankings, backlinks of any particular value, or visibility in AI-generated results. No particular commercial outcome is promised.
Map services, address search, payment processing, email delivery, external websites and imported content may depend on third parties outside our control. Features may be interrupted or changed where reasonably necessary for maintenance, security, legal compliance or changes to third-party services.
Nothing in this section authorises us to retain payment for a paid service that we materially fail to provide where you are entitled to a remedy under these Terms or applicable law.
9. Responsibility and limitations of liability
9.1 Liabilities that are not excluded
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.
9.2 Independent services
Jenexo does not assume a provider’s contractual obligations or guarantee their work. Complaints concerning junk removal services, charges, appointment cancellations or other provider services should be addressed to the relevant provider. Any responsibility Jenexo has for its own acts or omissions remains subject to applicable law and the lawful limitations in this section.
9.3 Business losses
Subject to section 9.1, where you use Jenexo for business purposes, we are not liable for loss of profits, revenue, sales, contracts, anticipated savings, business opportunities or goodwill, whether direct or indirect, or for indirect or consequential loss.
9.4 Business subscription cap
Subject to section 9.1, our total aggregate liability to a paying business customer arising out of or connected with the affected subscription, whether in contract, tort including negligence, misrepresentation, breach of statutory duty or otherwise, shall not exceed the subscription fees paid by that customer under that subscription during the 12 months immediately preceding the event giving rise to the claim. Claims arising from the same event or a connected series of events will be treated together for this purpose.
9.5 Consumer visitors
The business-loss exclusions and business subscription cap above do not apply to visitors acting as consumers. Nothing in these Terms removes their mandatory rights or remedies under applicable consumer law.
10. Account deletion and records
Account deletion removes your public listing and stops future subscription renewals. We delete or anonymise personal information when it is no longer needed, subject to the retention periods and exceptions described in our Privacy Policy. We may retain limited identifying records where necessary for accounting, tax, fraud prevention, dispute resolution or other lawful purposes. Backup copies are handled under our documented retention procedures.
11. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless applicable law requires otherwise.
12. Contact
Questions about these Terms can be sent to contact@jenexo.com.
13. AI-Optimized Listings
Jenexo may structure your public profile with clear titles, descriptions, and local business schema to help search engines and AI systems understand the information on the page.
14. Boost Your SEO
Your listing may include a search-friendly description and direct links to your website and social profiles. These features do not guarantee indexing, visibility, traffic, or ranking; search engines decide whether and where pages appear.
15. Business responsibilities and indemnity
Business customers must keep their listing accurate and current, hold all authorisations legally required for their services, and have the necessary rights and permissions for the content they submit.
If you are a business customer, you agree to reimburse KERNL LIMITED for damages, settlements approved by you, and reasonable legal costs arising from a third-party claim, to the extent directly caused by your material breach of these Terms, infringement of another person’s rights through content you submit, or negligent or unlawful provision of your services.
This obligation does not apply to the extent that the claim results from Jenexo’s own negligence, breach of these Terms or unlawful conduct. We will notify you promptly of a claim, take reasonable steps to limit the loss, and consult you about its defence. We will not agree a settlement for which we seek reimbursement without your consent, which must not be unreasonably withheld.